Serendio's Customer Experience Analytics (CxA) solution addresses the needs of demanding professionals who want the most accurate and actionable customer insights available.

CxA harvests qualitative, unstructured conversations from a wide range of sources, including the social web, emails. and all forms of customer records. Using a combination of Natural Language Processing (NLP) and proprietary linguistic techniques, CxA produces highly accurate and actionable insights about customer thinking. These insights are delivered in multiple modes including a SaaS portal and through APIs to ensure the easiest possible integration with other applications.

Our clients use our product to discern larger market insights, improve customer service and promote product innovation.