Customer Experience Intelligence

Serendio Customer Experience Analytics (CxA)  derives insights from social media, emails, surveys, call center narratives and other forms of customer-centric content to provide a precise analysis of customer sentiments, perceptions, needs and wants.

The Serendio solution is used by a variety of companies in Retail, Banking, Telecom, High Technology, Healthcare and Media to optimize product launches, uncover price intelligence, increase product innovation, improve customer care levels, identify key influencers and increase lead generation.  Serendio provides all these services and much more to market research and customer care partners as a highly-available and secure SaaS application

For marketing research professionals, Serendio offers a reliable, proven way to leverage digital content for analysis purposes to improve ROI. As these sources grow in size and complexity, gaining ready access to them becomes a challenge. By providing a range of scalable solutions and services that address targeted harvesting of digital sources, deep and accurate text analytics and powerful report synthesis capabilities, market researchers can easily add digital sources to their portfolio of insight capabilities.

For customer care professionals, Serendio offers a proven and scalable approach to monitoring and mining consumer insights that relate to service, customer experience and overall customer support. Our solutions extend the traditional customer care offering to include new and better analytics and real-time monitoring of customer issues to pre-empt and reduce support issues and promote product innovation.