How should we make TQM work? Many six steps. The first step is to make a team. Second is to pick a process for improvement. The team needs a specific, definable process efficient on. Method to step is actually by define method of clearly, using tools regarding flowcharts and diagrams. Finally step to be able to develop a design for gathering the information needed for the process to analyze its convenience. The fifth step is to get an improvement theory or plan based on the analysis in the data got. (Johnson & Johnson, 2006, t. 561).

It is process centered. It is thus excited to identify whereby things are going wrong and alter the processes so that mistakes don’t occur. Wasteful processes are reduced, refund guarantee . in turn reduced waste of resources.